Support

We're here to help you get the most out of Gardia. Most questions are answered fastest by email — include your account email and a short description and we'll take it from there.

Contact us

General & technical support: admin@quantumbox.ai
Sales & plans: admin@quantumbox.ai
Billing: admin@quantumbox.ai
Security issues: security@gardia.cloud
Privacy & data requests: privacy@gardia.cloud

Response times

We aim to respond to support requests within 1 business day. Business-plan customers receive priority handling, and Enterprise customers may agree a dedicated SLA. Urgent production issues flagged as such are triaged first.

What to include

To help us resolve your issue quickly, include: your account email, the department or document involved (an ID is ideal), what you expected vs. what happened, and the approximate time it occurred. Screenshots are welcome.

Service status

Planned maintenance is announced in-app in advance. For incident updates or to report an outage, email admin@quantumbox.ai with "OUTAGE" in the subject for fastest triage.

Self-service

Many tasks are self-serve from inside the app: manage your plan and cancel from Settings → Billing, connect automations from Integrations, and create API keys, webhooks and email aliases from the Admin area.